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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 1/1/2009

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2003 Ford Taurus. My overall experience was positive. I brought my car in because it was knocking and not having any power. They kept my car for two days to work on it. I was charged a reasonable amount and I did get a receipt. I currently do not have any problems with my car now. The staff overall was really good.

     

    12/02/2008

     
    Positive Comment

    I own a 2003 OLDSMOBILE Alero. Overall my experience was positive. My salesperson was Brad, and he provided great customer service. He was really a big help to us. The vehicle was clean and in good condition when I got it, and I was approved the same day. There are no current problems with the vehicle, and it runs great.

     

    12/02/2008

     
    Positive Comment

    I own a 2003 Dodge Neon. Overall my experience was positive. My salesperson was Brian, and he provided very good customer service. The vehicle was clean and in good condition when I got it, and I was approved the same day. There are no current problems with the vehicle.

     

    12/02/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2002 Dodge Caravan. My experience was neutral because I`m still having the same problem with the van, and I wasn`t happy with the service manager. I took my van to the service center because the rear door wouldn`t close. I dropped the van off at the shop, and the work was done on the same day. My warranty covered the work, and I don`t have any paperwork for it. The service staff was alright, but the service manager wasn`t very friendly. The door still isn`t closing, there is a vibration in the steering wheel, and the shift indicator isn`t working properly.

     

    12/02/2008

     
    Positive Comment

    I own a 2000 Ford Windstar. Overall, my experience was positive. My salesperson was Francisco and he was great. My vehicle was in good condition and clean when I bought it. There are no problems with the car now. It is running great, and I was approved the same day.

     

    12/02/2008

     
    Positive Comment

    I own a 2000 Dodge Durango. The vehicle was recently brought in for power steering service, and it was brought in and serviced the same day. The vehicle`s service was under waranty, and I did receive a receipt for the service. The staff was good, and the vehicle has no problems now. Overall I would rate this experience positive.

     

    12/02/2008

     
    Positive Comment

    I own a 2000 Ford Taurus. My experience was positive. Todd was my salesperson. My car was clean and running well when I got it. I was approved for the car in one day. Financing and approval was clearly explained to me. My car is still running alright.

     

    12/02/2008

     
    Positive Comment

    I own a 2001 Dodge Stratus. Overall my experience was positive. I had to bring my vehicle in to get the engine fixed and it took 8 days. They told me I have to pay for the rental even though they said it would take 3 days. It was under warranty and I got a receipt. The staff were good to me. The steering wheel is vibrating and there is a knocking noise going on now too.

     

    12/02/2008

     
    Positive Comment

    I own a 2002 Ford Explorer. Overall my experience was positive. My salesperson was Steve, and he was wonderful in terms of customer service. The vehicle was clean and in good condition when I got it, and I was approved the same day. One of the lights in the dash went out, but that is the only problem that I have found with the vehicle.

     

    12/02/2008

     
    Positive Comment

    I own a 2008 OLDSMOBILE Alero. Overall my experience has been positive. I brought my vechile in for an oil change. I thought that the service was completed quickly for me. The car is under warranty so I didn`t have to pay for the service. I don`t remenber if I had recieved paperwork or not. The vehicle is running good today. The staff was really nice, and they were good as far as customer ervice.

     

    12/02/2008

     
    Positive Comment

    I own a 1999 Dodge Caravan. Overall my experience was positive. I brought the vehicle in to get the power steering pump fixed and I got the vehicle back in an hour and a half. It was covered under warranty and I got a receipt. The staff did an excellent job working with me and I have not had any other problems with the vehicle since I got it back.

     

    12/02/2008

     
    Positive Comment

    I own a 2001 Ford F-150. Overall my experience has been positive. I don`t remember the name of my salesperosn but I know he was a tall black man. He did an awesome job of helping me. When I purchased the vehicle it was in good condtion and it was clean. I am currently not having any problems with the vehicle today . I was approved in the same day

     

    12/02/2008

     
    Negative Comment

    Now this JD Byrider Customer was not so happy.. I own a 1999 Hyundai Elantra. Overall my experience was negative, because I had serivce on my tranmission a lot of times. I had work on my tranmission, and I had service on my transimission about five times so far. My vehicle was fair, and I did not received paperwork. I currently do not have any problems with my vehicle, but the staff was not nice when they had to fix the problem more than once.

     

    12/02/2008

     
    Positive Comment

    I own a 2004 OLDSMOBILE Silhouette. I brought my car in for the seat belts, an oil change, and one of the injectors was clogged. It wasn`t in the shop long. It was under warranty. I got paperwork for what they did. The workers were nice. I think I need a new CB boot on the driver side because it is clicking. Overall, my experience was positive.

     

    12/02/2008

     
    Positive Comment

    I own a 2004 SATURN L300. I took the car to the service center to get a oil change, and it didnt take long at all. I didnt have to pay for it, but I got a receipt back. When I got the car back the check engine light came on, so I am going to take it back to be looked at. The staff treated me fine. Overall my experience was positive.

     

    12/02/2008

     
           

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