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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 1/1/2009

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2002 Dodge Caravan. Overall my experience has been positive. I brought my vehicle in because I needed an oil change and some trim had come loose around the door. The service was completed quickly for me. The vehilce was under warranty so I didn`t have to pay for the service. I did recieve a reciept for the service. The vehicle is doing pretty good today except something is leaking so I have to take it back in. The staff has done a good job as far as customer service.

     

    12/02/2008

     
    Positive Comment

    I own a 2000 Jeep Cherokee. My experience was positive. I took my car to the service center because the rear wheels were shaking. The work was done in about four or five hours. My warranty covered the work, and I was given some paperwork for it. The service staff was good to me, and my car is running alright now.

     

    12/02/2008

     
    Positive Comment

    I own a 2003 Chrysler TC. Squealing with the brakes was why the vehicle was in recently, and it took an hour for the vehicle to be serviced. The vehicle`s service was under warranty, and I did receive a receipt for the service. The staff was good, and the squealing is gone now. Overall I would rate this experience positive.

     

    12/02/2008

     
    Positive Comment

    I own a 2002 CHEVROLET ASTRO VAN. I can`t remember why I brought my car in the last time. The service is always completed quickly. The car was under warranty, and I don`t know if I received a receipt. The staff are always good at fixing my car. My car is running good today. Overall my experience was positive.

     

    12/02/2008

     
    Positive Comment

    I own a 1998 Buick Park Avenu. I took the car to the service center becuase there was something wrong with the exaust manifold and I had to have it looked at. I got the car back that same day. I had to pay four hundred dollars for the work that was done, but I got a receipt back. I am not having any problems with the car now. If I do though I will take it right back to them. The staff treats me great, and my overall experience was positive.

     

    12/02/2008

     
    Positive Comment

    I own a 1999 Buick LeSabre. Overall my experience was positive. I brought my vehicle in to get a brake problem fixed and it took an hour to get it back. The work was covered under warranty and I got a receipt in the mail later on. The staff were nice to me and I am having a strut problem now. The vehicle is squeaking a bit.

     

    12/02/2008

     
    Positive Comment

    I own a 2001 Dodge Caravan. I purchased my car fom Dawanda. She was excellent as far as customer service. The vehicle was clean and in good condition when I received it. My car is doing good today. I was approved the same day. Overall my experience was positive.

     

    12/02/2008

     
    Positive Comment

    I own a 1997 Pontiac Grand Prix. I brought my vehicle in to get an oil change and the check engine light fixed and it took less than an hour to get it back. The price I paid was fair and I did get a receipt afterwards. The staff did an excellent job working with me. I have not had any other problems with the vehicle since then. Overall my experience was positive.

     

    12/02/2008

     
    Positive Comment

    I own a 2001 Ford Focus. Overall my experience has been real positive. Tammy was the name of my salesperson that helped me and she did a really good job. She was so helpful . When I purchased my vehicle it was in perfect condition and it was really clean. The vehicle is doing great today. I was approved in the same day I came in.

     

    12/02/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2001 Ford Focus. My experience was neutral because my car broke down on the same day that I bought it. Jason was my salesperson. My car was clean and running well when I got it. I was approved for the car in one day. Financing and approval was clearly explained to me. The car is making a strange noise when I turn the wheel.

     

    12/02/2008

     
    Positive Comment

    I own a 2003 CHEVROLET Malibu. Selene was the salesperson that helped me select my vehicle, and the vehilce that I purcahsesd was in good shape when I received it. It took a few hours for me to be approved for the vehicle, and the vehicle has no problems with it now. The staff was great, and overall I would rate this experience positive.

     

    12/02/2008

     
    Positive Comment

    I own a 2002 Ford Explorer. My salesperson was Alisha. She and the other employees did a wonderful job, they were very up beat and personal, there were great. It took a couple of days to get me approved and everthing done. My car was in good condition when I got it. My car has started acting up in the rear, like there a weak shock other than that my car is doing good. My overall experience was very positive.

     

    12/02/2008

     
    Positive Comment

    I own a 2004 CHEVROLET Monte Carl. I bought my car from Brian. He was great as far as customer service. The vehicle was in good condition and clean when I received it, but I do have a few complants. My car is running fine today. I was approved the same day. Overall my experience was positive.

     

    12/02/2008

     
    Positive Comment

    I own a 2001 Ford Taurus. Overall my experience was positive. My salesperson was Sharmain, and she was teriffic in terms of customer service. I really loved her, she even went the extra mile and got us something to eat when we were hungry. The vehicle was somewhat clean and in good conditions when I got it, because shortly after I noticed the brakes squeeking. I was approved the same day, and the brakes are the only problem I am having with the vehicle.

     

    12/02/2008

     
    Positive Comment

    I own a 2004 SATURN ION. My salesperson was Vinnie. He and the other employees did a very good job. It took about four days to get me approved and everything done. My car was in good condition when I got it. I need to take it in, my car is not wanting to start for me. My experience was positive.

     

    12/02/2008

     
           

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