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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/19/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 1998 CHEVROLET Venture. I had to have a new engine put in my car. It took about two weeks, which is understandable. It wasn`t under warranty so I paid $1400, which I found fair. I needed wheels, so I had to have it replaced. The staff were fine. The car is doing okay today. Overall my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2001 SATURN LS2. I recently bought a car from Jimmy. He was great with helping me in my sale. The car was in good condition and clean when I received it. The car is doing okay today, exept tuesday im taking it in for some brake issues. I was approved the same day. Overall I had a positive experience.

     

    11/13/2008

     
    Positive Comment

    I own a 2000 Ford Mustang. Overall my experience has been psitive. Charlie wa my salesperson and he was fine. When I purchased my vehicle there was nothing wrong with it. It was in good condition and it was clean. The vehicle is making a little noise , but I have contacted the dealer ship and I am going to bring it in ASAP. I was approved in the same day.

     

    11/13/2008

     
    Positive Comment

    I own a 1999 Dodge Durango. Overall my experience was positive. I brought my vehicle in because it was dying on me and I got it back in 3 days. It was under warranty and I got a receipt. The staff were very nice with me. I am having the exact same problem with the vehicle again and it is in the shop as we speak.

     

    11/13/2008

     
    Positive Comment

    I own a 1999 Pontiac Grand Am. Overall my experience was positive. I brought my vehicle in because the vehicle was shaking and I got it back at the end of that day. The staff did a good job and they gave me a receipt. The work was covered under warranty and I have not had any other problems with the vehicle since then.

     

    11/13/2008

     
    Positive Comment

    I own a 2001 Mercury Sable. My overall experience was positive. I took my car in for an oil change. It did not take very long at all. It was under warranty. I did receive paperwork and a receipt. The staff`s service was great like always. There are no problems with my car at this time.

     

    11/13/2008

     
    Positive Comment

    I own a 2000 Hyundai Sonata. My experience was positive. I took my car to the service center for an oil change and new brakes. The work was done in about three hours. I paid a fair price for the brakes, and I was given some paperwork for the service. The service staff was great, and my car is running alright now.

     

    11/13/2008

     
    Positive Comment

    I own a 2003 KIA RIO. Jozeto sold me a car recently. He was great at helping me. The car is in good condition and clean when I received it. I was approved the same day. The car is doing good today. Overall my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2001 Buick LeSabre. I brought my car in to get the headlight fixed. For the most part, it was finished quick. It was under warranty, and I received a receipt. The staff was really cool. The car is doing good, except I need to get a mirror replaced. Overall my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2000 Dodge Ram. Overall my experience was positive. I don`t remeber the name of my salesperosn but he was a tall black man. He was good as far as customer service. The vehicle was in good condition when I purchased it. There are a few minor things wrong with it today , but Im going to bring it in soon. I was approved in the same day

     

    11/13/2008

     
    Positive Comment

    I own a 2001 Nissan Altima. My overall experience was positive. I took my car in because one of the fron left tires needed to be plugged. It took about 5-15 minutes to fix. It was not under warranty and the price was fair. I did receive paperwork and a receipt. The staff`s service was great. There is something wrong with the steerin---it is hard to turn.

     

    11/13/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2001 Ford Focus. I took the car to the service center to have the motor replaced. I didnt get the car back till a week later. All the work that was done to the car was covered under warranty. I didnt get anything back and I would like to see something showing how many miles was on the motor when they replaced it. When I got the car back I realized that the stearing was off so I have to take it back it. The staff was nice. Overall my experience was neutral because the problems I was having when I got the car back.

     

    11/13/2008

     
    Positive Comment

    I own a 2003 Ford Taurus. I had my vehicle in the shop for an oil change, and the service was done quickly. My vehicle is still under warrenty and I made it home with all the proper documentation from my service call. The staf was very, very good, and the vehicle is doing fine today. All in all, I consider my experience with JD Byrider as positive.

     

    11/13/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 1999 Buick LeSabre. Overall I had a neutral experiece because I feel like I should not have to pay for a whole new transmission just from driving my car to and from work . I brought my car in to have a new transmission put in. I had to pay for the service , but I thought the price was fair. I did recieve paperwork for the service that I had . The car is still making a noise . The staff was fine as far as customer service.

     

    11/13/2008

     
    Positive Comment

    I own a 2000 Dodge Dakota. My salesperson was Mike. He and the other employees did a wonderful job. I was approved the same day. My car was in great condition when I got it and it is doing really good today. My overall experience was positive.

     

    11/13/2008

     
           

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